Cookies and Privacy Policy

Cookies and Privacy Policy

Protecting the privacy of our website visitors and customers is very important to us; this policy sets out what information our website collects and how we will treat your personal information.

  • If you do not agree with this policy, please log off the site and clear your browser of any cookies which may have been placed in your browser.

 

Collection of Personal Data

We may collect, store and use the following kinds of personal data:

(a) technical information about the type of computer you are using and about your visits to, and use of, this website. This includes things like your IP address, geographical location, browser type, referral source, length of visit and the number and type of pages viewed;

(b) information that you provide to us through the website contact form for the purpose of registering with us e.g. your name, email address, telephone number, postal address, the procedures (services) you’re interested in, how you found out about us);

(c) information relating to any discussions or transactions carried out between you and us submitted through the website contact form;

(d) information that you provide to us for the purpose of using our services and or subscribing to, for example, email notifications and/or newsletters; and

(e) any other information that you choose to send to us.

 

Cookies

We use cookies on this website. A cookie consists of information sent by a web server to a web browser, and is stored by the website visitor’s browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.

The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). Without these cookies, this understanding and some functionality may be lost.

You can find out more about how to control cookies in your browser here:

 

Google Analytics

In addition, we use Google Analytics to help us understand how our website is being used so that we can improve it and our services. Google Analytics generates statistical and other information about how websites are used by using cookies which are stored on users’ computers.

Google will store this information. You can find their privacy policy and more detail about the information they collect on their website here www.google.com/privacypolicy.html. Most browsers allow you to refuse to accept cookies.

For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This might, however, have a negative impact upon the usability of many websites, including this one.

 

Using Personal Data

Any personal data you provide to us may be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you downloads purchased via the website;

(e) send information about the services you have requested information about, statements and or invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications e.g. updates about the status or nature of your purchase or relating to the services enquired about, especially if they may affect any previous communicates we may have had with you;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you) by post or by email or similar technology, but only where you have explicitly and knowingly agreed to this;

(i) provide third parties with statistical information about our users – but this information will not identify any individual user; and

(j) deal with enquiries and complaints made by or about you relating to the website.

 

Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by the laws of England and Wales;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

 

International Data Transfers

Information that you provide to us, or that we collect may be transferred, processed and stored in the UK and or in locations outside the UK in order to deliver our service to you. Website analytic data collected from your use of our website may also be transferred, processed and stored, for example, on Google’s servers outside the UK and EU.

  • Using this site and our services means you expressly agree to such transfers.

 

Data Security

We will take reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal information. We will store all the personal information you provide on our secure servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of any data sent over the internet. Our website does however use what is called an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be. If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure.

 

Your Rights

You may instruct us to provide you with any personal information we hold about you at any time. Please do this by emailing or writing to us (so that we have a formal record of your request for future reference).

Please also let us know what information you require e.g. all information or just a specific detail. Please also tell us what format you would like the information provided in and when you would like to receive it e.g. a paper copy or in an email.

To protect your privacy and confidentiality, we may, in certain cases, only provide you with the detail in paper format as opposed to electronic formats.

We will endeavor to provide the information you require in your preferred format by the date you request, but this may not be possible depending on the precise details of your request and with respect to our operational schedule.

You may also instruct us to delete any and all information we hold about you at any time. We will endeavor to do this with respect to your wishes and compliance with the law. We may not be able to delete all information we hold about you in the time frame you request.

This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep your contact details on file if they appear on a sales invoice for example.

In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.

 

Updating Your Information

Please let us know if the personal information which we hold about you needs to be corrected or updated e.g. if you change your name or address for instance. You can do that by email or calling us directly.

If you have any questions about this policy, please contact us as soon as possible and we will endeavour to answer your question as quickly and clearly as we can.

 

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

More Information

Credit: this document was created using a template from http://www.seqlegal.com.

The website of the Information Commissioner’s Office (UK) also has to more detail about data protection and your rights.

Want to know more about out how we can help you to achieve successful, tangible results through our strategic, digital and creative approach to marketing? Send us a message via the form, or give us a call on 01603 964564.

Alternatively, drop in for a coffee and a chat at our office in The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY.